FAQs
Made with care and unconditionally loved by our customers.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What happens if my package is lost or damaged in transit?
"If your package is lost or damaged during shipping, please contact us immediately at [your email] with your order number and photos of any damage. We'll work with the courier to investigate and will either send a replacement or issue a full refund. For lost packages, we'll first attempt to track the shipment with the carrier. If it cannot be located within 5 business days, we'll send you a replacement at no additional cost. Your satisfaction is our priority, and we'll make sure you receive your order in perfect condition."
Can I change my shipping address after placing an order?
"Yes, but only if your order hasn't been shipped yet. Please contact us as soon as possible at tysonthein5@gmail.com, with your order number and the new shipping address. If your order is still being processed, we'll update the address for you at no extra charge. However, once the order has been dispatched, we won't be able to change the delivery address. In that case, you may need to contact the courier directly or wait for the package to be returned to us so we can reship it to the correct address (additional shipping fees may apply)."
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.